Customer personal details not safe

Item: Netstar
Rating: 1
Author: Mosima L

I received someone else's contract and fitment certificate in my email. This is a HUGE concern because all the customers details are there e.g. ID number, names, physical address and cell numbers. This means our personal information is not safe with Netstar since one customer's information can be sent to another person.

Helpful (0)

Replies (4)

Netstar's replyOfficial

22 Feb 2023, 07:35

Good day Mosima,

Thank you for bringing this to our attention. Netstar is putting measures in place to protect personal information. We are looking into your complaint.

Kind regards,
Netstar

Netstar's reply22 Feb 2023, 07:35

Official

Good day Mosima,

Thank you for bringing this to our attention. Netstar is putting measures in place to protect personal information. We are looking into your complaint.

Kind regards,
Netstar

Mosima L's updateReviewer Update

30 Sept 2023, 09:05

To date the issue has not been resolved. Still getting someone's personal information.

Mosima L's update30 Sept 2023, 09:05

Reviewer Update

To date the issue has not been resolved. Still getting someone's personal information.

Netstar's replyOfficial

30 Sept 2023, 09:16

Hi Mosima,

Thank you for taking the time to contact us.

We apologize for the service you have received, and would like the opportunity to assist you.

Please note one of our consultants will make contact with you.

Regards,
Netstar

Netstar's reply30 Sept 2023, 09:16

Official

Netstar's replyOfficial

30 Sept 2023, 12:25

Hi Mosima,

Thank you taking my call and allowing us an opportunity to assist with you request.

Your query has been resolved.

Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you.

Regards,
Netstar

Netstar's reply30 Sept 2023, 12:25

Official