Customer Complaint - Query Resolution

Wrote a review on the 9th of February 2024 and Company representative by the name of Lifa Khondo contacted me on the same date, confirmed my story and promised me that a refund will be in my bank account by the 16th of February, at the latest.

Requested that he sends me a confirmation once refund has been processed so that i can wait for bank credit and he agreed.

I'm shocked that this is a third promise that hasn't been kept. Previously dealt with Hlayiseka Makhubela and Thando Ndawonde, all promise but no action nor feedback. Obviously Netstar doesn't care about customers nor do they have a culture of treating customers fairly.