Customer care is useless

Dear Netstar Customer Service,

I am writing to formally complain about the lack of support and communication I have experienced regarding my Netstar contract.

Since August 2025, I have been trying to get assistance from your office. Despite sending numerous emails and attempting to contact you through other channels, I have received no response. My situation has not been addressed, and I am extremely frustrated by this ongoing lack of support.

To summarize my situation:

My vehicle has been repossessed.

My Netstar account was up to date.

I am currently unemployed and cannot continue with the contract.

I have offered to facilitate the removal of the tracking unit, but no instructions or assistance have been provided.

Given these circumstances, I urgently request that Netstar:

Immediately cancel my contract.

Confirm in writing that no further charges will be app****.

Provide instructions regarding the return or removal of the tracking device.

The ongoing lack of communication since August 2025 is unacceptable. If this matter is not resolved promptly, I will have no choice but to escalate this complaint to the Consumer Protection authorities.

I expect a prompt written response.

Kind regards,