Contract to be paid without a car.

Good day, The matter remains unresolved. I need clarity on why I was charged for the cancellation when I had already informed you that the vehicle was sold. This situation was beyond my control, and I do not believe the charge is justified. In addition, the replacement vehicle had to be returned due to a mechanical breakdown, which further confirms that these issues were not caused by me. More concerning is that I am still able to see the vehicle on my app, even though it was sold in December 2025. This is not only incorrect but also a potential data security breach, as I am able to view information related to a vehicle that no longer belongs to me. This could expose the new owner’s information. I have already raised this with your technical team, but I was informed that it is “nothing,” which is unacceptable given the seriousness of the issue. Please treat this matter as urgent:

1. Provide a clear explanation for the cancellation charges
2. Update your system to remove the vehicle from my profile immediately
3. Confirm what steps will be taken to address this potential data privacy/security issue

I expect this matter to be resolved without further delay.