Contract termination

Dear Sir/ Madam My name is Felicity Ditlhare Khaile (Pitso) ID number: ***.

I sent netstar an email on the 11th of June 2021 requesting a cancelation of contract we made . Our contract was about three years maintenance, they called me to renew my contract 2021 as I had to update my contract as well as my tracker, and I told them to cancel my contract and not come to change or update their tracker .

They asked me to write an email and I did so .They responded that I should pay double amount so they can close my account , I did so . After they debited from my account they continued wanting more money and I tried to explained myself and continue wrote an email reporting that I canceled my contract and paid what they wanted me to pay. Hence I am waiting their certificate confirming that I'm no longer their customer.

They didn't stop harassing me though they didn't come to reinstall their tracker as the first tracker is expired according to our agreement (Contract).

From August 2021 they said I have to pay R249,00 that I don't understand why should I pay that amount after I agreed with them that I would pay two months on the 15th June 2021 and get the certificate proofing closing of their contract. I explained everything once again on the 14th June 2022, still the same thing this year . Today (25th of April 2023) they debited R249,00 which I don't understand why they did so. I reverse it back to my account , but now I feel small with their treatment and not happy with this harassment from their company anymore. By doing all this they are using my money on my account unnecessarily. I am in need of help to stop this company, it's been years now dealing with this harassment. Their consultants are rude to me and not want to listen and assist me . I wrote so many emails to their cancelation website they ignored me and sent the statement saying I should pay their R249 ,00 that I don't know why I have to . According to my understanding if then I had to pay them that amount why they cannot respond to my email and atleast explain further so we can help each other until we get conclusion. I feel undermined and humiliated ...I do not understand why R249 from 2021 until today 2023 is it possible? If then I had to pay that amount I don't think from 2021 until this year 2023 I should pay the same amount. It shows me that if I alow them to take R249 ,00 today they will continue do again and again. I am requesting the certificate that mentioning that I'm no longer a client of their company

Hope for assistance

Yours Sincerely KHAILE FELICITY DITLHARE