1 reviews | Active since May 2016

09 May 2016, 22:44

Contract not cancelled

<p cl***="MsoNormal"><span style="font-size: 10.5pt; line-height: 115%; font-family: Verdana, sans-serif; color: #555555; background-color: white; background-position: initial; background-repeat: initial;">In June 2013 I bought a car, at the garage I was required to get insurance since the bank was financing. With the ***istance of the garage, I took out insurance with Anderson insurance (not my insurer of choice), Anderson then said I must get a tracking device by Netstar (not my tracking device of choice), I specifically asked Anderson what happens when I cancel my insurance, they told me that when I cancel my insurance (with notice) it cancels my Netstar subscription as well, hence the insurance was paying my Natstar subscription and not my bank account. Come November 2013 I cancelled my insurance with Anderson (with notice) and moved to a different A&G (my choice), they said I must install a tracking device from Tracker (my favourite) which I did and still pay from my bank account. Today Netstar says I owe them, I tried to tell them what Anderson said to me but they don’t seem to get it, why would I really go install and personally pay a different company for the same type of service though? </span></p>

0
Replies (8)
Netstar
Netstar's reply10 May 2016, 06:01
Official

Kindlt note I am unable to make conatct with you regarding your query.I have sent you an email in relation to your query.

Awaiting your response.

Kind regrads

Denise

Best regards,

Netstar
Netstar's reply12 May 2016, 09:07
Official

Kindly note I am unable to make contact with you regarding your query. I have sent you an email in relation to your query.

Awaiting your response.

Kind regards

Denise

Best regards,

Netstar
Netstar's reply19 May 2016, 13:40
Official

Kindly note I am unabke to make conatct with you regarding your query. I have sent you an email in relation to your query.

Kind regards

Denise

Best regards,

Netstar
Netstar's reply30 May 2016, 08:53
Official

As per our telephonic conversation, I will invesrtigate and I will revert back to you.

Kind regards

Denise

Best regards,

's update14 Jun 2016, 05:54
Reviewer Update

I am still waiting for your reply...

Netstar
Netstar's reply14 Jun 2016, 09:32
Official

As per telephonic conversation, you have informed me the credit controller did make contact with you.

Kind regards

Denise

Best regards,

's update14 Jun 2016, 13:19
Reviewer Update

Hi, thank you for the assistence, please tell your coleague I am waiting for his e-mail

Netstar
Netstar's reply14 Jun 2016, 13:43
Official

Good day Mr Ramalebana,

As per our telephonic conversation, this query has been resolved.

Kind regards

Denise

Best regards,