Contract cancelled but still paying

On the 24th of July 2015, I sent an e-mail to Netstar requesting that my subscription be cancelled.<br> <br> On the 27th of July, I received an e-mail from Sibusiso Jele (Netstar Consumer Service Consultant) confirming that my cancellation was received. I had to give 30 days notice so I was expecting the final subscription to be debited from my account on the 1st of August.<br> <br> Despite the cancellation, my account was once again debited with the subscription fee on the 1st of September 2015.<br> <br> On the 15th of September, I sent an e-mail to Netstar requesting that: <br> a) they stop debiting my account and, <br> b) they credit my account with the debit from 1st of September.<br> <br> On the 28th of September, I received an e-mail from Cairn Van Rooi (Netstar Brand Ambassador) confirming that August 2015 was my \notice month"and indicated that the September 2015 debit would be reversed.<br> <br> Not only did I not receive a reversal but my account was once again debited for the cancelled Netstar subscription on the 1st of this month (October 2015).<br> <br> What else does Netstar want me to do in order to stop debiting my account and issuing me with a refund for the two debits?"""