Contract cancelled and still being debited 2.months later

<p>Hi </p> <p> </p> <p>After numerous emails in December I was satisfied that my contract was actually cancelled and no penalty charged based on the outcome. I am however still being debited now 2 months and keep getting smses I owe Money to netstar when my car has been gone since November 2016 . I am really not happy about this and need this to be resolved . </p> <p> </p> <p>As you can see below is emails that was communicated to me </p> <p> </p> <p>If this is resolved I would not mind changing this bad rating into compliment because maybe just maybe someone can actually resolve this once in for all so I can stop remembering the bad incident that happened to my car . </p> <p> </p> <p> </p> <p> </p> <p>Regards.</p> <p> </p> <p>Meshan Naidoo | Customer Service Team Manager| <br ********** za </p> <p><br /> </p> <p>From: Meshan Naidoo (M) <br />Sent: Tuesday, December 13, 2016 10:35 AM<br />To: ********** />Cc: 'Camille Reddy'<br />Subject: FW: request<br /> </p> <p>Must save this incase they debit me</p> <p> </p> <p>Regards.</p> <p> </p> <p>Meshan Naidoo | Customer Service Team Manager| <br ********** za </p> <p><br /> </p> <p>From: Gertrude Madisa ********** altech.co.za] <br />Sent: Tuesday, December 13, 2016 10:19 AM<br />To: Meshan Naidoo (M)<br />Subject: RE: request<br /> </p> <p>Good day</p> <p> </p> <p>Please note cancelled without settlement</p> <p> </p> <p>Gertrude Madisa<br />Retentions Agent</p> <p> </p> <p> </p> <p> </p> ********** /> <br />Tel: <br />Fax: <br />www.netstar.altech.co.za<br /> <br />Central Park Offices (Block O), 16th Rd,<br />Randjespark, Ext 5, Midrand, 1685, <br />Gauteng, South Africa<br />PO Box 2435, Halfway House, 1685,<br />South Africa</p> <p> </p> <p>Our B-BBEE rating as a level two contributor,<br />allows our customers to claim 125% of spend<br />towards their preferential procurement<br />measurement for their own B-BBEE status.</p> <p> </p> <p> </p> <p>From: Meshan Naidoo (M) ********** <br />Sent: 13 December 2016 09:40 AM<br />To: Gertrude Madisa<br />Subject: RE: request<br /> </p> <p>Hi</p> <p> </p> <p>Please advise me what’s the amount I will be paying for the cancellation ?</p> <p> </p> <p>Regards.</p> <p> </p> <p>Meshan Naidoo | Customer Service Team Manager| <br ********** za </p> <p><br /> </p> <p>From: Gertrude Madisa ********** altech.co.za] <br />Sent: Tuesday, December 13, 2016 9:32 AM<br />To: Meshan Naidoo (M)<br />Subject: FW: request<br /> </p> <p>Good Day,</p> <p> </p> <p>Thank you for your correspondence with Altech Netstar.</p> <p> </p> <p>Your cancellation has been processed as per your request</p> <p> </p> <p>Kindly find a cancellation confirmation letter attached.</p> <p> </p> <p>Please be advised that all cancellations are subject to a 30 day notice period</p> <p> </p> <p>The last debit order will include any outstanding balances on your account.</p> <p> </p> <p>If a debit order is unpaid / is returned, it will be re-submitted on the 15th of the same month.</p> <p> </p> <p>Should you require further tracking and recovery services, kindly contact us. We have various specials for existing and new clients.</p> <p> </p> <p>Thank you for being a loyal customer of Altech Netstar.</p> <p> </p> <p>For further enquiries kindly contact our Retention Department on ********** </p> <p> </p> <p>Emergency Department on 011 ********** /***</p> <p> </p> <p>Customer Service/Testing Department on 011 ********** </p> <p> </p> <p>Regards</p> <p> </p> <p>Gertrude Madisa<br />Retentions Agent</p> <p> </p> <p> </p> <p> </p> ********** /> <br />Tel: <br />Fax: <br />www.netstar.altech.co.za<br /> <br />Central Park Offices (Block O), 16th Rd,<br />Randjespark, Ext 5, Midrand, 1685, <br />Gauteng, South Africa<br />PO Box 2435, Halfway House, 1685,<br />South Africa</p> <p> </p> <p>Our B-BBEE rating as a level two contributor,<br />allows our customers to claim 125% of spend<br />towards their preferential procurement<br />measurement for their own B-BBEE status.</p> <p><br /> </p> <p>From: Gertrude Madisa <br />Sent: 12 December 2016 08:07 AM<br />To: 'Meshan Naidoo (M)'<br />Subject: RE: request<br /> </p> <p>Good day</p> <p> </p> <p>Please send any ill check and 35% discount for settlement still stands</p> <p> </p> <p>Regards</p> <p> </p> <p>Gertrude Madisa<br />Retentions Agent</p> <p> </p> <p> </p> <p> </p> ********** /> <br />Tel: <br />Fax: <br />www.netstar.altech.co.za<br /> <br />Central Park Offices (Block O), 16th Rd,<br />Randjespark, Ext 5, Midrand, 1685, <br />Gauteng, South Africa<br />PO Box 2435, Halfway House, 1685,<br />South Africa</p> <p> </p> <p>Our B-BBEE rating as a level two contributor,<br />allows our customers to claim 125% of spend<br />towards their preferential procurement<br />measurement for their own B-BBEE status.<br /> </p> <p>From: Meshan Naidoo (M) ********** <br />Sent: 09 December 2016 04:31 PM<br />To: Gertrude Madisa<br />Subject: RE: request<br /> </p> <p>I called from my work number it’s a call center so we use all different extensions to call</p> <p> </p> <p>Regards.</p> <p> </p> <p>Meshan Naidoo | Customer Service Team Manager| <br ********** za </p> <p><br /> </p> <p>From: Gertrude Madisa ********** altech.co.za] <br />Sent: Friday, December 09, 2016 3:22 PM<br />To: Meshan Naidoo (M)<br />Subject: RE: request<br /> </p> <p>Please provide me with the number you used, even your work number might help</p> <p> </p> <p>Gertrude Madisa<br />Retentions Agent</p> <p> </p> <p> </p> <p> </p> ********** /> <br />Tel: <br />Fax: <br />www.netstar.altech.co.za<br /> <br />Central Park Offices (Block O), 16th Rd,<br />Randjespark, Ext 5, Midrand, 1685, <br />Gauteng, South Africa<br />PO Box 2435, Halfway House, 1685,<br />South Africa</p> <p> </p> <p>Our B-BBEE rating as a level two contributor,<br />allows our customers to claim 125% of spend<br />towards their preferential procurement<br />measurement for their own B-BBEE status.<br /> </p> <p>From: Meshan Naidoo (M) ********** <br />Sent: 09 December 2016 02:58 PM<br />To: Gertrude Madisa<br />Subject: RE: request<br /> </p> <p>Hi</p> <p> </p> <p>Yes I called the customer service department after that and that’s when I spoke to someone who said devise is not working and said I must call back when I get my new car so they can arrange someone to fit a new devise and carry on with my old contract</p> <p> </p> <p>Regards.</p> <p> </p> <p>Meshan Naidoo | Customer Service Team Manager| <br ********** za </p> <p><br /> </p> <p>From: Gertrude Madisa ********** altech.co.za] <br />Sent: Friday, December 09, 2016 12:29 PM<br />To: Meshan Naidoo (M)<br />Subject: RE: request<br /> </p> <p>Good day</p> <p> </p> <p>Please note that I have received the recording but it was a call to our emergency department of which they gave a number for customer service to run a test.</p> <p> </p> <p>Regards</p> <p> </p> <p>Gertrude Madisa<br />Retentions Agent</p> <p> </p> <p> </p> <p> </p> ********** /> <br />Tel: <br />Fax: <br />www.netstar.altech.co.za<br /> <br />Central Park Offices (Block O), 16th Rd,<br />Randjespark, Ext 5, Midrand, 1685, <br />Gauteng, South Africa<br />PO Box 2435, Halfway House, 1685,<br />South Africa</p> <p> </p> <p>Our B-BBEE rating as a level two contributor,<br />allows our customers to claim 125% of spend<br />towards their preferential procurement<br />measurement for their own B-BBEE status.<br /> </p> <p>From: Meshan Naidoo (M) ********** <br />Sent: 09 December 2016 09:46 AM<br />To: Gertrude Madisa<br />Subject: RE: request<br /> </p> <p>Hi</p> <p> </p> <p>Is there any feedback yet about call recordings</p> <p> </p> <p>Regards.</p> <p> </p> <p>Meshan Naidoo | Customer Service Team Manager| <br ********** za </p> <p><br /> </p> <p>From: Gertrude Madisa ********** altech.co.za] <br />Sent: Thursday, December 08, 2016 9:21 AM<br />To: Meshan Naidoo (M)<br />Subject: RE: request<br /> </p> <p>Good day</p> <p> </p> <p>Those are the price</p> <p> </p> <p>prices they start from R139 per month for Safe and sound basic, R169 per month for safe and sound plus, R199 per month for safe and sound Early warning. all with a 36 months contract and warranty.</p> <p> </p> <p>Should you require further tracking and recovery services, kindly contact us. We have various specials for existing and new clients.</p> <p> </p> <p>Regards</p> <p> </p> <p> </p> <p>Gertrude Madisa<br />Retentions Agent</p> <p> </p> <p> </p> <p> </p> ********** /> <br />Tel: <br />Fax: <br />www.netstar.altech.co.za<br /> <br />Central Park Offices (Block O), 16th Rd,<br />Randjespark, Ext 5, Midrand, 1685, <br />Gauteng, South Africa<br />PO Box 2435, Halfway House, 1685,<br />South Africa</p> <p> </p> <p>Our B-BBEE rating as a level two contributor,<br />allows our customers to claim 125% of spend<br />towards their preferential procurement<br />measurement for their own B-BBEE status.<br /> </p> <p>From: Meshan Naidoo (M) ********** <br />Sent: 08 December 2016 09:11 AM<br />To: Gertrude Madisa<br />Subject: RE: request<br /> </p> <p>Hi</p> <p> </p> <p>Sorry just saw this mail now with the prices</p> <p> </p> <p>Tell me I see you state We have various specials for existing and new clients. What other specials you have ?</p> <p> </p> <p>From: Gertrude Madisa ********** altech.co.za] <br />Sent: Thursday, December 08, 2016 7:04 AM<br />To: Meshan Naidoo (M)<br />Subject: RE: request<br /> </p> <p>Good day</p> <p> </p> <p>Thank you for your correspondence with Altech Netstar.</p> <p> </p> <p>Please find attached for new units available</p> <p> </p> <p>prices they start from R139 per month for Safe and sound basic, R169 per month for safe and sound plus, R199 per month for safe and sound Early warning. all with a 36 months contract and warranty.</p> <p> </p> <p>Should you require further tracking and recovery services, kindly contact us. We have various specials for existing and new clients.</p> <p> </p> <p>Thank you for being a loyal customer of Altech Netstar.</p> <p> </p> <p>For further enquiries kindly contact our Retention Department on ********** .</p> <p> </p> <p>Customer service Department on 011 ********** </p> <p> </p> <p>Regards,</p> <p> </p> <p> </p> <p>Gertrude Madisa<br />Retentions Agent</p> <p> </p> <p> </p> <p> </p> ********** /> <br />Tel: <br />Fax: <br />www.netstar.altech.co.za<br /> <br />Central Park Offices (Block O), 16th Rd,<br />Randjespark, Ext 5, Midrand, 1685, <br />Gauteng, South Africa<br />PO Box 2435, Halfway House, 1685,<br />South Africa</p> <p> </p> <p>Our B-BBEE rating as a level two contributor,<br />allows our customers to claim 125% of spend<br />towards their preferential procurement<br />measurement for their own B-BBEE status.<br /> </p> <p>From: Meshan Naidoo (M) ********** <br />Sent: 07 December 2016 02:09 PM<br />To: Gertrude Madisa<br />Subject: request<br /> </p> <p>Hi</p> <p> </p> <p>Please send me the prices and also the benefits of the products you offering for the new devise</p> <p> </p> <p>Regards</p> <p> </p> <p>~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~<br />This e-mail is subject to the Telkom SA SOC Ltd electronic communication legal notice, <br />available at : http://www.telkom.co.za/ TelkomEMa*******Notice.PDF<br />~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~</p> <p> </p> <p>Disclaimer</p> <p>The information contained in this communication from the sender is confidential. It is intended solely for use by the recipient and others authorized to receive it. If you are not the recipient, you are hereby notified that any disclosure, copying, distribution or taking action in relation of the contents of this information is strictly prohibited and may be ********.</p> <p>Our B-BBEE rating as a level two contributor, allows our customers to claim 125% of spend towards their preferential procurement measurement for their own B-BBEE status. This e-mail is subject to an e-mail disclaimer. Read email disclaimer notice:www.altron.com/email.asp Alternatively please contact us on +27 11 ********** </p> <p> </p> <p>~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~<br />This e-mail is subject to the Telkom SA SOC Ltd electronic communication legal notice, <br />available at : http://www.telkom.co.za/ TelkomEMa*******Notice.PDF<br />~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~</p> <p> </p> <p>Disclaimer</p> <p>The information contained in this communication from the sender is confidential. It is intended solely for use by the recipient and others authorized to receive it. If you are not the recipient, you are hereby notified that any disclosure, copying, distribution or taking action in relation of the contents of this information is strictly prohibited and may be ********.</p> <p>Our B-BBEE rating as a level two contributor, allows our customers to claim 125% of spend towards their preferential procurement measurement for their own B-BBEE status. This e-mail is subject to an e-mail disclaimer. Read email disclaimer notice:www.altron.com/email.asp Alternatively please contact us on +27 11 ********** </p> <p> </p> <p>~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~<br />This e-mail is subject to the Telkom SA SOC Ltd electronic communication legal notice, <br />available at : http://www.telkom.co.za/ TelkomEMa*******Notice.PDF<br />~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~</p> <p> </p> <p>Disclaimer</p> <p>The information contained in this communication from the sender is confidential. It is intended solely for use by the recipient and others authorized to receive it. If you are not the recipient, you are hereby notified that any disclosure, copying, distribution or taking action in relation of the contents of this information is strictly prohibited and may be ********.</p> <p>Our B-BBEE rating as a level two contributor, allows our customers to claim 125% of spend towards their preferential procurement measurement for their own B-BBEE status. This e-mail is subject to an e-mail disclaimer. Read email disclaimer notice:www.altron.com/email.asp Alternatively please contact us on +27 11 ********** </p> <p> </p> <p>~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~<br />This e-mail is subject to the Telkom SA SOC Ltd electronic communication legal notice, <br />available at : http://www.telkom.co.za/ TelkomEMa*******Notice.PDF<br />~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~</p> <p> </p> <p>Disclaimer</p> <p>The information contained in this communication from the sender is confidential. It is intended solely for use by the recipient and others authorized to receive it. If you are not the recipient, you are hereby notified that any disclosure, copying, distribution or taking action in relation of the contents of this information is strictly prohibited and may be ********.</p> <p>Our B-BBEE rating as a level two contributor, allows our customers to claim 125% of spend towards their preferential procurement measurement for their own B-BBEE status. This e-mail is subject to an e-mail disclaimer. Read email disclaimer notice:www.altron.com/email.asp Alternatively please contact us on +27 11 ********** </p> <p> </p> <p>~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~<br />This e-mail is subject to the Telkom SA SOC Ltd electronic communication legal notice, <br />available at : http://www.telkom.co.za/ TelkomEMa*******Notice.PDF<br />~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~</p> <p> </p> <p>Disclaimer</p> <p>The information contained in this communication from the sender is confidential. It is intended solely for use by the recipient and others authorized to receive it. If you are not the recipient, you are hereby notified that any disclosure, copying, distribution or taking action in relation of the contents of this information is strictly prohibited and may be ********.</p> <p>Our B-BBEE rating as a level two contributor, allows our customers to claim 125% of spend towards their preferential procurement measurement for their own B-BBEE status. This e-mail is subject to an e-mail disclaimer. Read email disclaimer notice:www.altron.com/email.asp Alternatively please contact us on +27 11 ********** </p> <p> </p> <p>~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~<br />This e-mail is subject to the Telkom SA SOC Ltd electronic communication legal notice, <br />available at : http://www.telkom.co.za/ TelkomEMa*******Notice.PDF<br />~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~</p> <p> </p> <p>Disclaimer</p> <p>The information contained in this communication from the sender is confidential. It is intended solely for use by the recipient and others authorized to receive it. If you are not the recipient, you are hereby notified that any disclosure, copying, distribution or taking action in relation of the contents of this information is strictly prohibited and may be ********.</p> <p>Our B-BBEE rating as a level two contributor, allows our customers to claim 125% of spend towards their preferential procurement measurement for their own B-BBEE status. This e-mail is subject to an e-mail disclaimer. Read email disclaimer notice:www.altron.com/email.asp Alternatively please contact us on +27 11 ********** <br /> <br /> </p>