Contract Cancellation

I have a contract with Netstar which has been out of term for more than 3 years . I tried upgrading my equipment I was informed that someone will contact me back abs arrange for the new equipment to be installed . I waited forever a month , I contacted them again April 2021 requested for the service to be terminated . The consultant gave me the assurance that the contract will be cancelled… June 2021 they are still debiting money from account . I hope people don’t sign up with this company as you have shown no interest in providing a service and I had multiple poor customer experience .

It’s just a nightmare requesting my contract to be cancelled.