KR
Kuben R

1 reviews | Active since Nov 2017

28 Nov 2017, 13:30

Continuous debiting my bank account despite me giving them 30 days notice for cancellation

This struggle to have my debit orders stopped is STILL dragging on 4 MONTHS later despite me speaking to Bongi, Natashiel,Lebo, and even the HOD Shenice who all promised to sort out this disaster. I am totally disgruntled.

0
Replies (3)
Netstar
Netstar's reply28 Nov 2017, 14:30
Official

Good Day Mr Reddy,

Thank you for your correspondence with Altech Netstar,

As per our telephonic conversation, your inquiry has been escalated to our retention's team manager and will be in contact with the response.

My sincere apology for the inconvenience caused.

Kind regards,

Petronell

KR
Kuben R's update29 Nov 2017, 14:16
Reviewer Update
I am still awaiting a call as promised by Shenay.
KR
Kuben R's update29 Nov 2017, 14:44
Reviewer Update
I now called the customer call centre and was transferred to the finance department but the phone just rings.......