Continuous Bad Service and Failure of Service Delivery

Good Day Netstar Team,

I sincerely hoped to come back with a positive review. But alas.... even after being assisted with a fitment date of the device for the contract to be carried over to my new vehicle, the fitment date came and the team FAILED to show up. This is actually comical. I then called to follow up, after which it was confirmed that the date was actually the day that I was following up on after 14h00 came and went and no one showed up.

I then cancelled your services and went with another provider (which has been seamless from start to finish with AMAZING after sales service - tdo yourselves a favour and take a leaf from their book, it'll stand you in good stead) and was advised that the last debit order would be the cancellation amount.

Which it hasn't been, and I am actually not even remotely or slightly surprised at, seeing as you clearly and quite blatantly can't even get the fundamentals right. I have , since then, been struggling to get assistance telephonically- thusly I am back here. It's been 2 weeks with no resolve or any sort of constructive feedback.

So we they again...... Please CANCEL my policy, and make sure the next debit amount is the cancellation amount. Thanks.