nM
neliswa M

1 reviews | Active since Feb 2015

22 Oct 2022, 11:21

Continues billing after contract expired

I took Netstar through my previous insurance and I was told it’s a 3 year contract. Netstar made me aware that if I cancel with the insurance with in the 3 years they would debit my account directly . I canceled with the insurance after 4 years and Netstar continues trying to debit my account and even handed my account over to their collections department. I called to enquiry and I was told it automatically becomes a month to month contract after the 3 years of which Netstar failed to disclose on the documents I was sent when I originally joined .

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Replies (1)
Netstar
Netstar's reply22 Oct 2022, 11:36
Official
Good day Neliswa, 

Thank you for taking the time to contact us. We apologize for the service you have received, and would like the opportunity to assist you. Please note one of our trained consultants will make contact with you.

Kind regards 
Netstar