CONTINUATION OF BILLING

We put in a request for cancellation to Altech Netstar on the 30th July 2015 to cancel +- 10 vehicles. This was only actioned on the 14th September 2015??? When we realized they had ignored our response I requested that they refund us for the month the debit order continued processing. I got ignored! Another month goes by and the debit order is still continuiing - in between all of this, I have now emailed at least 4 times. I send another email, I phone and email again.. still no response. After half an hour on the phone, I got hung up on twice while transferring me between departments, I was passed to the wrong department 6 TIMES!!! I then get through to accounts only to be cut off as I get through.. this is now the 7th person I have spoken to in half an hour.<br> <br> I am disgusted, disappointed and totally irritated that a company of this magnitude could prove to be so ***********!!! I want the money refunded and my emails answered.. is that too much to ask? Where is the customer service, if any? Who is in charge?