Consultant's bad attitude

Lushen from Netstar contacted me on Thursday 7 June to make arrangements for my tracking device to be installed. He was quite casual but friendly and at the time clearly said that my car would have the device installed at my offices the next day and that it only takes 15 minutes. He said that the installation team would call me on Friday morning to confirm that time they would be there. That call never came so my husband followed up. I only received a call from Lushen at about 16:00 that afternoon with the apology that he had been out of office until 12:00 due to a family matter. I can accept that by why no one else had contacted me could not be explained. He then went on to tell me that there was no way the installation could still take place that day which meant I would have to go the weekend without a device and subsequently not be insured. That's a huge risk. When I complained to him about this he told me that he had said it could take up to three days for the installation team to call me. This is completely untrue as he had not ever said that so of course I had been expecting the device fitted as he had said would happen. I then asked if there was an option to be assisted on a Saturday even if I had to drive to the fitment centre myself. He called me back a short while later and said that he "had been spending time running around" for me to try and accommodate me - As if I had created this problem, I will not be spoken to like that. After he couldn't assist I ended the call to decide what my options were. Sibonsile then called me back and she was at least apologetic about the confusion and tried her best to assist me. I settled on driving centre near my work in Midrand for a Monday (fitment which has since been done.) I was still angry about Lushen''s attitude and asked for a senior manager to call me at sometime so I could lay a proper complaint but that has never happened. I do not appreciated being treated in such a tardy and sarcastic way.