Concerns Regarding False Advertising and Unresponsive Panic Button Service

Good day,

I am writing to express my concerns about the panic button service that I have been paying for over the past couple of years as a loyal customer. Recently, I tested the panic button, and unfortunately, no phone call or response was received, which raises doubts about the effectiveness of the service.

Given that I have been paying for this service and relying on its functionality, I feel frustrated by the lack of response during the test. This seems to be a case of false advertising, as the service was marketed to me with the expectation of immediate assistance in emergencies.

I would appreciate your prompt attention to this matter and a resolution to ensure the panic button works as intended.