Concern Regarding Non-Operational Tracking Device

I would like to raise a serious concern regarding the functionality of my tracking device and the service associated with it.

I was recently the victim of an attempted hijacking. During the incident, I attempted to activate my panic button but received no response. Once I reached a safe location, I logged into the MyNetStar app to investigate the issue and noticed that the device had last communicated with the system on 14 January.

This indicates that the device has been offline or faulty for some time. I am extremely concerned that I was not notified that the device was non-operational, particularly as I have continued to be debited monthly for the service.

Given the seriousness of the situation, I request an urgent explanation as to why I was not informed that my device was offline, as well as immediate steps to ensure that the device is fully operational. I would also appreciate clarification regarding the charges billed during the period when the device was not functioning.

I look forward to your prompt response. i have send 17 emails for 0/zero/no repones.

Kind regards, Etienne Maritz