Completely Unacceptable – Tracker Never Worked Properly Despite Numerous Attempts

Completely Unacceptable – Tracker Never Worked Properly Despite Numerous Attempts

In June 2024, I paid upfront for a 3-year Netstar subscription when I purchased my vehicle. From day one, the tracking device has never functioned correctly. The system was initially installed at the We Buy Cars the Dome .

I have repeatedly received false alerts—including accident and hijacking notifications—which have caused unnecessary stress and panic after my major accident last year.

Despite the same technician being sent out three times to assess and fix the issue (the last visit being three months ago in June 2025), the device continues to malfunction over a year and a half after the initial fitment. It is clear that the technician is either unable or unwilling to install and configure the device properly even though he is paid to ensure that the system he fits and installs works properly.

This technician however made me aware during his first visit that the panic button was never installed. This is shocking because how was a fitment certificate issued after the first fitment if there was never a panic button .

For example, even after disconnecting the car battery, the app still shows it as connected—a clear sign that the system is faulty and unreliable. The tracker also doesn't show my kilometers traveled , speed traveled, harsh braking ,speeding etc.

Even the basic live tracking feature, which is meant to be a core function, has never worked.

Considering the amount I paid upfront and the importance of a functioning tracking system for security and peace of mind, this is simply unacceptable.

This review is my final attempt to get proper assistance. I have logged multiple complaints via phone and received no meaningful support or resolution. The lack of accountability and customer service is appalling.

I am urgently requesting a full refund for the full period (NOT THE REMAINING PERIOD OF MY CONTRACT)of my contract, as I have not received the service I paid for.

If this matter is not resolved immediately, I will have no choice but to escalate it to the Ombudsman and make the issue public across social media platforms. This level of service is completely unacceptable.