Completely ignores customers, except for billing

Item: Netstar
Rating: 1
Author: Raj M

For nearly a year they have failed to respond to emails. They have said that my tracker needs to be replaced. So now they are billing me, but I don't know if the tracker is actually installed and working.

Helpful (0)

Replies (3)

Raj M's updateReviewer Update

01 Nov 2024, 07:26

I should add that their whatsapp function doesn't load, their chatbot is an idiot and email doesn't get responded to.

Raj M's update01 Nov 2024, 07:26

Reviewer Update

I should add that their whatsapp function doesn't load, their chatbot is an idiot and email doesn't get responded to.

Netstar's replyOfficial

01 Nov 2024, 07:27

Good day Raj,

Thank you for bringing this to our attention, we are sorry to hear about your experience.

We will investigate the matter further and get back to you.

Kind Regards,
Netstar

Netstar's reply01 Nov 2024, 07:27

Official

Good day Raj,

Thank you for bringing this to our attention, we are sorry to hear about your experience.

We will investigate the matter further and get back to you.

Kind Regards,
Netstar

Netstar's replyOfficial

01 Nov 2024, 07:37

Good day Raj,

We are sorry to hear you experienced Netstar in this manner. Please give me an opportunity to investigate and get back to you.

Kind Regards
Netstar

Netstar's reply01 Nov 2024, 07:37

Official

Good day Raj,

We are sorry to hear you experienced Netstar in this manner. Please give me an opportunity to investigate and get back to you.

Kind Regards
Netstar