Complete Apathy

I am disappointed with Netstar. I have been a loyal customer for many years. I had my Netstar in my Ford Ranger, I decided after 4 years to upgrade my Ford Ranger and bought a new one. On the 2nd May, I called the call centre and explained - I am happy with Netstar, please install a new one in my new vehicle as I was going to collect my new bakkie the next day. I was promised a call back the same day to make the arrangements - this never happened - my ref number for this call is CAS-***-X1T1. I then decided that they probably have too much business and they don't need mine anymore, so I proceeded with Tracker, arranged through my dealership, and they installed the tracking device the morning that I was supposed to collect my vehicle.

On the morning of the 3rd of May, I sent a request to *** to please proceed to cancel my current Netstar. I received a reply that this will be done with ref number CAS-***-H8M4. A week later I receive a notification that my battery has been disconnected on my old Ford Ranger. It was never cancelled. So after calling and being ignored, mailing and being ignored I called again and had to through my toys and finally only got cancelled on the 9th May(why did it have to come to this?)

Netstar - this is poor! I could have stayed your customer but the complete apathy from your staff have turned me against you and I will never use your services again!