Complaint: Tracker Cancellation

I am writing to lay a complaint against you with regards to tracker costs under my policy and a consultant that lured me to install a new tracking device to my new car. As i wanted to cancel the first tracker on my BMW that was sold during the month of August 2020. The consultant that was assisting me told me that i have two options either to pay the tracker for my sold car or to install a new tracker on my new car Toyota Hilux and will automatically not pay for the one i canceled on BMW. I did exactly that now I am forced to pay all the costs with debt collectors on my neck. All this was during the month of August and i have been sent from pillar to post without resolving my issue. Now you have sent the outstanding money to HYBRID DEBT COLLECTORS WITHOUT RESOLVING THE CASE. I have on numerous attempts requested a voice call recording from the initial communication thus far nothing has happened. The following are a list of consultants I have communicated with in order to resolve the case. But however one of the consultants told me how they have retrenched the person that lured me to take the second tracking device and they are unable to get voice recording. ( Case number: CAS-***-B9W2 and CAS-***-M8W5) 1. Godwill 2. Angielika 3. Nosipho Pule 4. Jacquiline

Above are the failed consultants to resolve my cases.