Complaint

I recently de-linked mt Netstar subscription from mt policy with The Telesure Group as I cancelled my policy and am now with a new insurer. I contacted Netstar to inform them of this and was advised of a debit order amount that was higher than I was prepared to pay. The retentions department then assured me of a lower amount and that I was advised of the higher amount incorrectly. Today I called for an installation certificate to be e-mailed to me and asked again for confirmation of the amount of the debit order. Again I was informed that: the debit order amount shows the lower amount but a debit order has been scheduled for today for the higher amount. I asked to speak to retentions again and a consultant could not explain to me the reason behind the amount of the debit order. He then asked me to stay on the line and the next thing I knew, I was speaking to a Telesure consultant! For some reason, I was transferred to the insurer whom I have already cancelled with! After being on the line with Netstar for 21+ minutes, I hung up out of frustration! I still have no idea what is going on and it seems like nobody at Netstar does either because no explanation could be given to me.

This is not good customer service!

Please, do contact me with actual correct information VBU Number : ***,*** Account Number : ***9 Contract Number : ***7 Policy Number : *** My contact number: ***