Complaint about Altech Netsar

Netstar has been giving me the runaround since May 2021. They claimed to have installed an upgraded device in my vehicle which was not true, their premium was going off my account together with that of my insurance company, however started deducting directly in concurrent with the instalment of the insurance. I reversed their deductions until they send collections companies my way. I managed to get Merrium Chabalala and Stanley Goliath whom, initially were reluctant to assist until I provided proof of what my concerns were.

They then told me my account was sorted and all outstanding balances resolved and my device reinstated. I then requested to be refunded for debit orders that were successful and was requested to submit a bank statement so they can refund me, it's now a month since I submitted and the tracking device in the car is still not active. I called trying to test the device in the car but was told it was last active in September.