JG
Jane G

1 reviews | Active since Aug 2021

19 Oct 2023, 20:00

Complaint

day My experience with them has been horrific I have had a Dotsure insurance which I canceled in August, netstar was there service provider, they now forcing the contract on to me. I eventually requested a cancellation letter but I have requested to pay a amount monthly to settle the cancellation fee, they have been ignoring mails and falsely debiting me which inconvenience me as I needed to reverse with bank. Still to date they giving me the run around and sorted the query. This is terrible service.

0
Replies (2)
Netstar
Netstar's reply20 Oct 2023, 11:57
Official
Hi Jane 

Thank you for flagging this serious matter with us, we are sorry to hear about this . Please note one of our trained professionals to be in contact with you for assistance. 

Kind regards
Netstar
Netstar
Netstar's reply24 Oct 2023, 09:42
Official
Hi Jane 

We are pleased to see that your query has been resolved as per communication that happened between you and cancellation department.
Should you need further assistance pertaining this matter please don't hesitate to reach out to our cancellation department as per the email that was sent to you.

Kind regards,
Netstar