Complaint

I am Phathiswa, my car has been hijacked 4 hours ago, I reported my car to Netstar as they my tracking company that I am using. They said they will get back to me. The recovery department called me and the guy said they see its two trackers on the car they will look for my car and call me. They haven't called me I've been calling them now and again they said they can not pick up the device. I downloaded the application when I check my car it was last updated on the 8th September. I do not understand what am I paying for each and every month if they can not allocate where is my car. I am so disappointed in Netstar I am going to cancel this tracker its a waste. I would not recommend anyone to take it and go through to what I am going through now. I can not even sleep.