MK
Michelle K
1 reviews | Active since Oct 2024
28 Mar 2026, 12:31
**** company
I have outstanding payment with them that they want every month, ... so now someone from there company sends me a message saying they are debiting my account, so now they take 200 out my account on the 24th March But the payment hasn't been found on there side So who says its going to Netstar It can be paid by someone else account. I have reversed the payment back I am not paying....
Helpful (0)
Replies (7)0
Replies (7)
Netstar's replyOfficial
28 Mar 2026, 12:40Good day Michelle,
We understand your concern regarding the debit that was processed and the uncer*****y around where the payment was allocated. We would like to assure you that we take billing matters very seriously and will investigate this thoroughly.
Please note that once a debit order is reversed, the payment will not reflect on our system, which may be why it is currently not showing on your account. To assist you further, we will need to review the transaction details and confirm whether the debit was successfully processed on our side.
We will investigate the matter and get back to you with feedback.
Kind Regards,
Netstar
We understand your concern regarding the debit that was processed and the uncer*****y around where the payment was allocated. We would like to assure you that we take billing matters very seriously and will investigate this thoroughly.
Please note that once a debit order is reversed, the payment will not reflect on our system, which may be why it is currently not showing on your account. To assist you further, we will need to review the transaction details and confirm whether the debit was successfully processed on our side.
We will investigate the matter and get back to you with feedback.
Kind Regards,
Netstar
Netstar's reply28 Mar 2026, 12:40
Official
Good day Michelle,
We understand your concern regarding the debit that was processed and the uncer*****y around where the payment was allocated. We would like to assure you that we take billing matters very seriously and will investigate this thoroughly.
Please note that once a debit order is reversed, the payment will not reflect on our system, which may be why it is currently not showing on your account. To assist you further, we will need to review the transaction details and confirm whether the debit was successfully processed on our side.
We will investigate the matter and get back to you with feedback.
Kind Regards,
Netstar
We understand your concern regarding the debit that was processed and the uncer*****y around where the payment was allocated. We would like to assure you that we take billing matters very seriously and will investigate this thoroughly.
Please note that once a debit order is reversed, the payment will not reflect on our system, which may be why it is currently not showing on your account. To assist you further, we will need to review the transaction details and confirm whether the debit was successfully processed on our side.
We will investigate the matter and get back to you with feedback.
Kind Regards,
Netstar
MK
Michelle K's updateReviewer Update
28 Mar 2026, 14:30I am under debt review
I cant afford the outstanding payments anymore
I cant afford the outstanding payments anymore
MK
Michelle K's update28 Mar 2026, 14:30
Reviewer Update
I am under debt review
I cant afford the outstanding payments anymore
I cant afford the outstanding payments anymore
Netstar's replyOfficial
29 Mar 2026, 10:04Good day Michelle,
Please be advised that your query has been escalated to our internal team for assistance.
Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you.
Regards,
Netstar
Please be advised that your query has been escalated to our internal team for assistance.
Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you.
Regards,
Netstar
Netstar's reply29 Mar 2026, 10:04
Official
Good day Michelle,
Please be advised that your query has been escalated to our internal team for assistance.
Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you.
Regards,
Netstar
Please be advised that your query has been escalated to our internal team for assistance.
Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you.
Regards,
Netstar
MK
Michelle K's updateReviewer Update
30 Mar 2026, 10:59 I am very angry now
You ****ing people go on with me about the payment it's like I owe you ****ing millions of rands I did ****ing payment and someone from your ****ing side goes into my bank and takes out the money, so why the **** must I pay again
You ****ing people go on with me about the payment it's like I owe you ****ing millions of rands I did ****ing payment and someone from your ****ing side goes into my bank and takes out the money, so why the **** must I pay again
MK
Michelle K's update30 Mar 2026, 10:59
Reviewer Update
I am very angry now
You ****ing people go on with me about the payment it's like I owe you ****ing millions of rands I did ****ing payment and someone from your ****ing side goes into my bank and takes out the money, so why the **** must I pay again
You ****ing people go on with me about the payment it's like I owe you ****ing millions of rands I did ****ing payment and someone from your ****ing side goes into my bank and takes out the money, so why the **** must I pay again
MK
Michelle K's updateReviewer Update
30 Mar 2026, 13:08I don't have proof of payment I just got where money was taking out the transaction I didn't payment as it was already taken out of my account the R200.
MK
Michelle K's update30 Mar 2026, 13:08
Reviewer Update
I don't have proof of payment I just got where money was taking out the transaction I didn't payment as it was already taken out of my account the R200.
Netstar's replyOfficial
30 Mar 2026, 13:51Good day Michelle,
Thank you for bringing this matter to our attention.Please note that the issue has been escalated to our Finance Department for further assistance. Kindly respond directly to their email to continue with the resolution.Please be advised that this ticket will now be closed on our side.
Kind Regards,
Netstar
Thank you for bringing this matter to our attention.Please note that the issue has been escalated to our Finance Department for further assistance. Kindly respond directly to their email to continue with the resolution.Please be advised that this ticket will now be closed on our side.
Kind Regards,
Netstar
Netstar's reply30 Mar 2026, 13:51
Official
Good day Michelle,
Thank you for bringing this matter to our attention.Please note that the issue has been escalated to our Finance Department for further assistance. Kindly respond directly to their email to continue with the resolution.Please be advised that this ticket will now be closed on our side.
Kind Regards,
Netstar
Thank you for bringing this matter to our attention.Please note that the issue has been escalated to our Finance Department for further assistance. Kindly respond directly to their email to continue with the resolution.Please be advised that this ticket will now be closed on our side.
Kind Regards,
Netstar
MK
Michelle K's updateReviewer Update
31 Mar 2026, 11:49Well. you are closing the ticket what happens on my side you can just go into my account and take out money is that okay
MK
Michelle K's update31 Mar 2026, 11:49
Reviewer Update
Well. you are closing the ticket what happens on my side you can just go into my account and take out money is that okay