****y call center agent

A gentleman by the name of Stanley from retentions that was meant to assist me, kept me on hold for almost 5-7 minutes and then I was obviously agitated as he did it the second time and this time he didn't realize that he didn't put me on hold and I could hear him speaking about me to other people saying that I was high rated or irate and he was laughing about it when in fact I wasn't - he put the phone down on me thrice and each time I called back specifically asking to speak to him - he said there was probably no signal where I was calling from - but I called from my landline. His attitude was condescending and he spoke to me in a very demeaning tone - and because of this poor service I will be cancelling the service of Netstar.