1 reviews | Active since Apr 2013
Closed account resurfaces and starts billing for a long gone vehicle
<p>Our account with Altech Netstar was closed in October 2014 due to the car being sold. In July 2016 (two years later) we started receiving invoices from Altech Netstar, billing us for services relating to a vehicle we don't own anymore. We sent many emails to try and correct this to no avail. Everytime we call, we would be promised a call back which never comes. Account was cancelled again in October 2016 but the invoices keep coming. On 21 December 2016 I spoke to Lulama at the Altech Netstar call center (ref 3as ********** 3) and explained our situation and the fact that we've been harassed by a collections company threatening to list us on the credit bureau. My wife paid them R200 to avoid being listed. The invoices and threats continue to flood our inboxes. Consumer watch and Ombudsman assistance will be the next step if you cannot assist us. </p>
During the same call, Lulama promised to escalate the matter and provide feedback within the hour. Still waiting.
During the same call, Lulama promised to escalate the matter and provide feedback within the hour. Still waiting.
Good day Nhlakanipho
Kindly note that I am unable to make contact with you, I have sent you an e-mail in relation to your query. Awaiting your response.
Kind regards
Denise
Good day Nhlakanipho
Kindly note that I am unable to make contact with you, I have sent you an e-mail in relation to your query. Awaiting your response.
Kind regards
Denise
Good day Nhlakanipho
We are communicating via email as per your request.
Kind regards
Denise
Good day Nhlakanipho
We are communicating via email as per your request.
Kind regards
Denise
