AH
Arne H
1 reviews | Active since Apr 2026
15 Apr 2026, 08:33
Charging money for and refusing to cancel unwanted services
I have asked them multiple times to cancel the netstar companion subscription but for the past 7 months they keep billing me for it and ignore all requests to cancel the service. They also bill me by sending the bill on a pdf where they claim my id number is the password but it doesnt open. Now im just being spam called by their finance department weekly for a service they refuse to cancel and to pay a bill that i cant even open to see the latest amount on.
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Netstar's replyOfficial
15 Apr 2026, 08:48Good day Arne,
Thank you for bringing this to our attention. We sincerely apologize for the frustration and inconvenience you have experienced. This is not the level of service we strive to provide.
Your request to cancel the subscription and the ongoing billing matter are concerning, and we would like to urgently investigate and resolve this for you. Additionally, we take note of the issue regarding the invoice access and repeated calls from our finance team.
We will ensure that a consultant contacts you promptly to assist.
Kind Regards,
Netstar
Thank you for bringing this to our attention. We sincerely apologize for the frustration and inconvenience you have experienced. This is not the level of service we strive to provide.
Your request to cancel the subscription and the ongoing billing matter are concerning, and we would like to urgently investigate and resolve this for you. Additionally, we take note of the issue regarding the invoice access and repeated calls from our finance team.
We will ensure that a consultant contacts you promptly to assist.
Kind Regards,
Netstar
Netstar's reply15 Apr 2026, 08:48
Official
Good day Arne,
Thank you for bringing this to our attention. We sincerely apologize for the frustration and inconvenience you have experienced. This is not the level of service we strive to provide.
Your request to cancel the subscription and the ongoing billing matter are concerning, and we would like to urgently investigate and resolve this for you. Additionally, we take note of the issue regarding the invoice access and repeated calls from our finance team.
We will ensure that a consultant contacts you promptly to assist.
Kind Regards,
Netstar
Thank you for bringing this to our attention. We sincerely apologize for the frustration and inconvenience you have experienced. This is not the level of service we strive to provide.
Your request to cancel the subscription and the ongoing billing matter are concerning, and we would like to urgently investigate and resolve this for you. Additionally, we take note of the issue regarding the invoice access and repeated calls from our finance team.
We will ensure that a consultant contacts you promptly to assist.
Kind Regards,
Netstar