Charging me for a service I thought was cancelled

I am insured with First for Women, and I spoke with a consultant in July last year, to negotiate my premiums down. The consultant reduced them a lot, but in doing so they removed my Altech Netstar subscription. Unbeknownst to me, the service was not cancelled with Netstar. <br> <br> A few months later (Dec 2014) Altech Netstar started debiting my account for monthly subscriptions, and recouping payments which were apparently not paid for several months. I tried contacting Netstar several times (they did not reply to several emails and I called them countless times and was left on hold and no one was available to speak to me). So I went to my bank and stopped the debit orders, as I had no idea what they were debiting my account for. <br> <br> In January Netstar contacted me, and then I understood why they were debiting my account. I have no idea who authorised them to debit my account or what agreement I ever had with Netstar. My agreement was with FFW. Despite charging me, Netstar did not even know the licence number or colour of my car!<br> <br> FFW and Netstar need to get their inter-company procedures worked out. Its disguising that their incompetence leaves customers out of pocket.