Charged twice

Item: Netstar
Rating: 1
Author: Ayabulela N

I was double charged by netstar and hybrid collections. I sent an email with all my proof of payments and it's been over a month now that I've lodged my complaint and still the matter hasn't been resolved, no one has assisted me but instead they continue sending statements that i owe so much whereas they are the ones that owe me.

Helpful (0)

Replies (2)

Netstar's replyOfficial

11 Oct 2023, 10:35

Good day Ayabulela,

Thank you for bringing this matter to our attention and we are sorry to hear about your experience. Please note the matter has been escalated to our finance department and one of our trained consultants will be in contact with you for assistance.

Kind regards
Netstar

Netstar's reply11 Oct 2023, 10:35

Official

Netstar's replyOfficial

11 Oct 2023, 13:00

Good day Ayabulela

Please note our finance department has advised contact was made and the matter has been resolved. Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you.

Kind Regards
Netstar

Netstar's reply11 Oct 2023, 13:00

Official