Hellopeter
Share Your Experience
NK
Nobuhle K

1 reviews | Active since Nov 2009

21 Aug 2017, 09:06

Charged for the cancelled service

Hi

I sent this email below and phone Altech Nestar to cancel my sister's tracker in August 21, 2015. The consultant i spoke to said it was cancelled. I just find out now taht my sister is still being charged for the service that was cancelled, worse now for the car that is not even operational. We want our money back from the day of cancellation.

Nobuhle Khumalo ********** 8/21/15

to cs Hi Would you please cancel this tracker ASAP

Acc No: ********** Car Reg : NRB58138 Owner: ZODWA MNGOMEZULU

Please confirm once done Thank you

0
Replies (3)
Netstar
Netstar's reply21 Aug 2017, 10:37
Official

Good day Nobuhle

Thank you for taking my call.

We acknowledge receiving your complaint. Feedback will be communicated to you.

Kind regards

Denise

Netstar
Netstar's reply22 Aug 2017, 16:03
Official

Good day Nobuhle

Thank you for taking my call. You have informed me the credit controller did make contact with you.

Kind regards

Denise

NK
Nobuhle K's update30 Aug 2017, 11:33
Reviewer Update
So Netstar phone and said they were going to refund us the money they incorrectly debited from the account, that was supposed to have happened latest by Friday 25 August 2017. Today it is 30 August 2017 and we still haven't received the money or ATLEAST explanation of why the money hasnt been deposited. I sent an email and was told they will check with payment department on the 28th of August 2017 even today no one has come back with the feedback. You are quick to update hello peter but not coming back to update that you haven't done what you promised to do. We want our money.