Charged for a vehicle I no longer have.

I changed my car in February this year, I then contacted netstar to request for my tracking device to be removed from my old car which was traded in and to be installed in my new car all this happened in the month of Feb.

It took a while before my request was done but eventually it was. I picked up around June/July that I was being charged for 2 cars yet I only have 1 car. I then contacted Netstar to inform them of this and I was told by the agent that assist me first by the name of Amanda that they need 10 days to request for voice recordings this was on the 27th of July. I waited for them to revert back to me and no one contacted me.

On the 26th of August I contacted them again and I was told that my query will be escalated and someone will contact me to assist me with my query. To this day no one has contacted me and I am still paying for a vehicle that I no longer have yet I was charged an amount of R650 for my tracking device to be removed from the old car & to be installed in my new car.

It's been over a month going for the 2nd month requesting Netstar to assist me in resolving this and to now I still haven't received any assistance from them.