1 reviews | Active since Oct 2016

17 Oct 2016, 16:19

Changing of Banking Details

<p>What a pathetic company you guys are running here, I am struggling to find just one good review, wow.</p> <p> </p> <p>In JUNE I moved to a different banking institution and of course had to move all my debit orders. Every company that I dealt with was on the ball, except for Altec Netstar. When I get through to the customer service centre and get transferred, the call usually drops. So I tried to change it online. I have logged it twice already but still not updated. This has now caused credit worx to harass me almost daily. And I was just told by the guy from credit worx that Altec Netstar cannot load Bidvest on their system, so he said I need to get another bank account. Don’t know if this is true, but what a joke if it is.</p> <p> </p> <p>Therefore, I have agreed that credit worx deduct the outstanding R729.41 from my account. But I refuse to pay another cent after this. I have tried to contact you to cancel my contract, but to no surprise I got “disconnected” again. Consider this my cancellation.</p>

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Replies (3)
Netstar
Netstar's reply18 Oct 2016, 10:14
Official

Good day Mr Nienaber

As per our telephonic conversation, you have informed me to call you at 11h00.

Kind regards

Denise

Netstar
Netstar's reply18 Oct 2016, 11:15
Official

Good day Mr Nienaber

As per our telephonic conversation, I will investigate and I will revert to you with feedback.

Kind regards

Denise

Netstar
Netstar's reply18 Oct 2016, 15:05
Official

Good day Mr Nienaber

As per our telephonic conversation, you have informed me the credit controller did make contact with you.

This query has been resolved.

Kind regards

Denise