Changed the panic for the second time

The service here is really disappointing, I’ve been in contact with Netstar since September regarding my panic not working and they changed it multiple times and in those period it weeks for certain months then it does not work again I’ve been in contact with the team leaders and I called last week saying I don’t want to change the panic anymore because I keep on getting the same results I really need to cancel this service because should something happen I’ll be liable and no one is giving me a concrete answer for this is the second time I had to write on hellopeter I am really disappointed and I know that theyll call me and want to convince me to keep their services. I don’t want to speak to the guys anymore if you get this please email because I’m really fed up Dear Client Your enquiry reference number is : CAS-***9-S6K5??Regards Netstar This was sent on Friday and I still don’t have a response