CL
Charles L

1 reviews | Active since Nov 2011

07 Sept 2022, 16:14

Change of tracker to new car, no service

In the process of buying a new car. I would like to move the tracker to my new car. No where on my contract that I signed, did it state that I need to pay R600 to refit the unit in the new car. The contract states that I can move the device to any other new car. I only get told that I can cancel and pay a penalty fee or pay the R600 but no options as per my contract? Netstar has a opportunity to keep a customer happy but would rather charge them, instead of sorting the customer out and having a long term customer. This is not very consumer friendly service! Especially when considering that Netstar are happy to collect my debit orders every month!

0
Replies (2)
Netstar
Netstar's reply08 Sept 2022, 09:40
Official
Good day Charles,

Thank you for bringing this matter to our attention.

We will look into it and provide feedback.

Kind regards,
Netstar Team
CL
Charles L's update19 Sept 2022, 15:48
Reviewer Update
Clearly nothing is happening regarding this. Another one of those companies that make sure to respond to the negative feedback on HelloPeter and never looking at the post ever again. I'm cancelling!