Change of ownership nightmare

What a horrible service. Husband and I have tracking devices through our auto and General policies,. I pay the policy and the tracker that comes with it. We have been trying to swap around the ownership with Netstar since we are regular drivers of each other's cars. We don't have accesses to the tracking devices of cars we drive and we stay 500KM from each other. Have been sent back to Auto and general many times, of which A & G has no idea why they keep saying they don't have the correct info on the policies, since they have all the info submitted to Netstar. Can't wait for the contract to end so we can cancel the nightmare