CEO OF NETSTAR : Are you aware that your staff does not care about your customers.

I have been a loyal customer for 15 years and I have never experienced such bad service with Netstar, as I have in the last 8 days. My"safe and sound" Netstar unit stopped picking up on the safe and sound App ON MY COMPUTER . So my wife called Netstar, and the one man from computer department said that the unit is faulty and it needs to be replaced . So then we cancelled the vehicle unit, because we were thinking of getting another one, the next day miraculously it was working! when my wife phoned, they said" oh no we had a problem getting the signal from the cell phone towers", and then we asked them to reverse the cancellation, because they said the unit WAS working. Then the unit stopped appearing on the safe and sound computer APP AGAIN. Then my wife phoned retentions, and at retentions the man there said can we please drive the vehicle, because when they reinstated the unit, it cancels everything and you need to drive it to activate everything again. So when we drove it,Netstar DID pick up the signal, but when my wife said that it is still not showing on the safe and sound App on the COMPUTER, then he said that we must please contact computer department, so that they can "reset " the APP again, but he said the unit WAS working.When my wife phoned computer department today, the man in computer dept said "No" the unit is broken and we need to replace it and he doesnt know why it was working yesterday but not showing on the safe and sound app? so Netstar, what is the truth? after 8 days of struggling with this, and your employees dont know if the unit is working or is broken, how on earth will you find a car , when it is ******?? When I asked to speak to the CEO, they said it is not possible. Maybe all us customers who are complaining on Hello Peter must start looking at using another tracking service, because you obviously dont care about your customers.