Car Written Off, Still Forced to Pay Netstar

I’m very disappointed with Netstar. After my car was declared a total loss by my insurer, Netstar is still trying to charge me over R3,000 to cancel my tracker contract even though the vehicle no longer exists and the service can’t be used.

This is completely unfair and goes against the Consumer Protection Act (Section 14), which allows consumers to cancel contracts in the event of a material change in circumstances, such as a write-off. Charging such a high “cancellation fee” for a service that cannot be rendered is unacceptable and *********.

What’s worse is that their team told me the Consumer Protection Act does not apply to them, which is completely unacceptable. No company should be allowed to ignore consumer rights. This is unfair, *********, and adds more stress after already losing my car.

I expected better from a company of Netstar’s size and reputation. Instead of showing understanding and good customer service, I’ve been met with unnecessary costs and poor support.