CAR TRACKER NOT ACTIVATED

Im so disappointed in Netstar, at first they confirmed to me that they installed a tracking device on vehicle before it left the dealership only to find that the tracking device is not installed. Months later they installed the device. the worst thing is that i had already prepaid for the whole year. i tried asking them if they can now see my vehicle on their system they keep telling me that they cant find my car. Every time i log this with their customer service nobody is helping me they keep telling me that they will call me back. I'm so GATVOL!!!!!!!!! IM TAKING NETSTAR TO THE MEDIA.