Car tracker

They came last year around June or July and install the unit on our car and Gentlemen who installed it said the tracker is active. when we were involved in a accident we phoned Netstar and they failed to gives us the location of the vehicle and then two weeks after they send a link. what came into my attention is that we have been paying for nothing. I then phone to cancel the track they said I must pay for cancellation fee.

what do I need to pay for as the tracker was not active for the whole year and yet they were deducting my money every moth which means they were stilling my money without giving me a service.

another thing that came into my attention is that the tracker for netstar was charged on the purchase agreement when we bought the car and yet we had to phone and ask for the quotation.

I don't understand how are you guys operating but it is complete mess. I am not sure whether I will recommend anyone to cover their cars with you.

I trusted the brand and the company but the employees are letting the company's reputation down

I spoke to your consultant several times and this issue is still not sorted out.

Ref nr : ********** 0

Mr. Chiliza **********