Car ******: unhappy with service

Vehicle was ****** in Rosebank on Friday 14/8/15. Called Netstar 5 - 10 after the incident. We saw the helicopter fly over the area 15 minutes later and were informed they couldn't find a signal from the tracking device. Either the car was stationary or the device had bbeen removed, we were told. Surely logic would dictate that if the signalcannot be found via the chopper, then deploy personnel to search from the incident area to the surrounding areas that have underground parking like The Zone etc. I called the company yesterday and was told the department responsible for tracking was closed and that they had stopped looking for the vehicle. The system was still active though in case the signal comes online. What are the chances? I feel really let down by the service provided. I deserve better than the nonchalant and non empathetic attitude from the call centre agents. I think with better response from Netstar, my vehicle could've been recovered.