Can't even find their own Planning department

If I could award Netstar anything less than 1 star, I would.

I signed up for their tracking service on the 29th of March via their online portal, which was promised to be easy and fuss-free. The sign-up process was simple enough, and allowed me to schedule a fitment 2 days later. As of today, I'm still waiting for my fitment... I have been struggling for almost 3 weeks to organise a fitment: in that time, I've been repeatedly assured by their customer service that that the issue has been escalated to the Planning department and that that someone will contact me urgently to resolve the issue. Yet no one ever does. The Planning department is never reachable, and seems to have disappeared off the face of the earth.

Never in my life have I ever had to deal with such terrible customer service, and a complete lack of effort to resolve an issue. I sincerely hope their tracking service is better than their administration, otherwise I pity those that have need of their services. I will be cancelling my service, even before it began.