DW
Dylan W

1 reviews | Active since Aug 2012

07 Oct 2023, 11:53

Cannot escape Netstars blling

So I have now been forced to write a review on this terrible service to cancel my tracker

I have sent multiple emails, multiple requests and I am just ignored, i stated I sold my car, MOVED COUNTRIES and still I can track the car, im still being billed for it

I believe my next step after this is speaking to the Ombudsman, I am sick of asking and being ignored here is a ref number CAS-***-F7P3 how about another one CAS-***-Z4H4

I will send the entire email chain to the Ombudsman because between NetstarGo and the CS team lack of communication is disgusting

Oh and as mentioned im not in South Africa anymore so you will need to contact me VIA email as mentioned

0
Replies (2)
Netstar
Netstar's reply07 Oct 2023, 12:03
Official
Good Day Dylan,

Thank you for bringing this matter to our attention and we are sorry to hear about your experience. Please note we will send you an email regarding the matter.

Kind regards 
Netstar 

Best regards,

Netstar
Netstar's reply09 Oct 2023, 18:01
Official
Good day Dylan

Please note we have sent you an email regarding your query. The matter has been resolved from our side.  Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you.

Kind regards 
Netstar 

Best regards,