Cannot cancel service since 2016

In 2016 (FEB) I called my subscription with Netstar. In 2016 (Mar) I resent the cancellation email for all services. In 2017 (Feb) I called to cancel my subscription In 2018 (Aug) I called to cancel my subscription In 2020 (FEB) I sent through another cancellation email. In 2020 (July) I called to cancel my subscription. The above mention times I have called and email to cancel my subscription. The consultants. I am told its Society and Road cure subscription. I have never subscribed for these services. Netstar cannot produce evidence of subscription. I have been told the service is cancelled yet I am billed for the services.

I have requested a refund from the date of initial cancellation 2016 cancellation. The consultants have said someone will get back to me to date no one has.