Cancelling a contract is close to impossible

The admin service at Netstar as well as customer contact is abominable. It’s one of those entities you don’t want to ever sign up with because cancelling subscription is so difficult!!

Our experience of cancelling a Netstar contract reflects a close to impossible task, when we eventually got it right, we were charged for an additional 50 days of service despot not having the vehicle!

I’m not sure if anyone else has tried to contact someone at Netstar? 1. Email - they don’t respond. We emailed notice of cancellation on 3 December, received an automated acknowledgement of receipt and no further communication. 2. Tried logging cancellation on the app only to be advised that none of our contact numbers were registered with Netstar, so the communication was automatically terminated. 3. Tried calling. They called back when I was in a meeting and couldn’t take the call so they sent an email. I called them back and no one answered. I emailed them back (return email on the one sent to me) and received no response. I eventually managed to speak to a human on 13 December who acknowledged cancellation and confirmed no further billings. 4. On 2 January we were hot with another bill. Have emailed the “contact centre” and received responses from many different people stating various different things - tha account is in arrears, to the bill is in respect of the 30 day notice period.

But we gave notice on 3 December who- 30 days from this date is 2 January. Surely one doesn’t charge for a full month?

To this date we have had no joy and no kind phone call or explanation from anyone other than call centre people who are task driven and rules based and cannot make decisions that can be acted on.