Cancelled service but still being charged 2 months later!

I sold my vehicle in January 2024 because I was leaving the country. Contacted Netstar and received a balance that was due to pay and close my account. I sent proof of payment to Nicole Crawford on the 15th of Jan and received a response that all was in order and that it was being forwarded to the finance department.

I then received a mail asking for my ID Number which I promptly sent. I did not receive any further reply and assumed the matter had been settled.

On the 26th of Jan, after arriving in New Zealand I found that the company where still trying to debit my account. I contacted Nicole on her e-mail and asked that this be sorted out as I had settled the account. I did not receive any response.

Now, on the 12th of March I see that Netstar is still trying to debit my account. I have still heard nothing from Nicole on my last query and my bank account is racking up charges for a service I paid and cancelled. This is completely unprofessional. Netstar will sigh you up in 3 minutes but when you want to cancel the service they keep trying to charge you.

I have done everything that was required of me. I would like someone to contact me ASAP to sort this out my e-mail is ***

Nicholas Wink