tM
trymore M

1 reviews | Active since Apr 2014

03 Jun 2022, 10:43

Cancelled my contract because of bad service but they are still billing me

After I cancelled my contract with them In January because of bad service they sent me a cancellation invoice of which I paid the amount. However it seems they actually continued to bill me and they keep on calling me. I give them all the evidence of the settlement invoice and the amount paid. They keep on saying the account was not closed and you should continue paying. Even after giving them the evidence that I closed off the account and telling them that if you didn't close it please close the account, yet they still send me bills and have sent me emails that I have been handed over.

Never use this service for tracking. When you actually need them to help you they don't, but when it comes to money they go full on. Very bad company. I say it again never use this company.

0
Replies (3)
Netstar
Netstar's reply03 Jun 2022, 11:04
Official
Good day Trymore, 

We are sorry to hear about your experience. We will treat your request with urgency and hope to have this matter resolved as soon as possible.

Kind Regards
Netstar
Netstar
Netstar's reply03 Jun 2022, 14:39
Official
Good Day Trymore, 

We are pleased to confirm  that your issue has been resolved, and we thank you for bringing the matter to our attention. 

If you need further assistance, please do not hesitate to contact us. 

Kind Regards
Netstar 

tM
trymore M's update03 Jun 2022, 15:56
Reviewer Update
Thank you so much, my hope is that such things should never have come here first for them to be resolved. I appreciate your call to resolve the issue