Cancelled in 2025, Still Debited in 2026 – Unacceptable

I am extremely disappointed with Netstar’s service and handling of my account. From the day the Netstar tracking unit was installed in my vehicle, the service never worked. I reported this multiple times, yet the issue was never resolved. Eventually, due to the ongoing failure to provide a functional service, I moved to another tracking company and requested cancellation. The cancellation process was unnecessarily a repeated back-and-forth. My subscription was eventually cancelled in August 2025, and I received written confirmation from Netstar clearly stating that: • My subscription was cancelled, and • Netstar would never debit my account again. Despite this, Netstar handed my account over to their lawyers. Then, in January 2026, I was shocked to see two debits from my bank account by Netstar . Months after cancellation and while receiving no service whatsoever. This is completely unacceptable. You cannot debit a customer for a service that is: • Not being provided • Formally cancelled • Confirmed in writing as closed with no future debits authorised I am demanding: 1. A clear explanation for why my account was debited after cancellation, and 2. A full refund of all unauthorised amounts deducted in January 2026. I have proof of cancellation and written confirmation stating no further debits would occur. I want this matter resolved urgently. I strongly caution potential customers to think twice before signing up with Nestar.