Cancelled account still incurring charges

<p>This is the second time I'm forced to complain about the lack of services from ALTECH Netstar. My previous complaint got an immediate response from them but the matter has not been resolved. They still expect me to pay for an account I closed and paid up. When I requested a receipt of payment (the payment for settling the account and for closing the account) from them they did not respond. They also told me their IT department could not track down the calls I made to close the account. HOW CONVENIENT FOR THEM. I have the proof that I called and that the settlement and closing fee have been paid (made in one debit order) but I am still awaiting proof from them that the payment was made on 15 July 2016. From a lack of receipt of payment I conclude that ALTECH Netstar won't find it because to do so, would mean they would find out they were wrong to harass me for money I already paid, and proving that I paid would mean they cannot keep robbing me. Provide the proof that I paid!</p>