CANCELLED ACCOUNT FOR TWO YEARS STILL DEBITING!!

I joined Altech Netstar for a tracker on my car in June 2012. June 2014, I traded in the car for a new car, I called Altech to advise them I was getting a new car to deactivate the tracker and cancel the policy.<br> <br> In March 2015, they were still debiting my account, I called in and the lady advised me that I didn't express to them that I was cancelling the policy, I only told them I was changing cars!!?? Ok, I then \officially\" cancelled the policy and paid the cancellation fee as the car didn't exist anymore<br> <br> On 11 February 2016, I called in as I was still being debited, the lady who took my call said the account had been cancelled so there was no way I was being debited.<br> <br> In March 2016, with a bank statement in my hand, I called in and Sifiso's response was that when I had cancelled my policy, I didn't tell them to cancel the side benefits of the cover e.g. roadside assistance even though I CLEARLY told them that car didn't exist anymore. After speaking to Yugeshin Naidoo (Superior), they both agreed to reimburse me and I would get an email with a reference number, 7-10 days later I would be reimbursed.<br> <br> Till today, no reference number, no refund. Yugeshin ignores my emails"